Returns & Exchanges

Item(s) purchased can be exchanged within 14 days from purchase date. 

Item(s) to be exchanged must remain new, tagged and undamaged. 

*Desired exchange item will be subject to availability.

Sale Item(s) or item(s) bought during promotional periods and/or using discount codes are strictly not eligible for return, refund or exchange.

Item(s) bought on pre-order terms are strictly not eligible for return, refund or exchange.

To process return & exchanges request:

Please fill in the form:

 

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Please ship return & exchange item(s) via registered mail. Exchanges and Returns are borne by customers unless it was a mistake on our part.

HALIA will not be responsible for lost or misplaced packages.